Every reservation booked directly through our website is guaranteed to have the lowest rate publicly available on the internet or Platypus Playground Riverside will match a lower rate under the following conditions:
If you find a rate on a competing web site that is lower than the lowest rate shown on the 'Best Available' search of our web site, we will honour that rate for the nights for which the lower rate was found, plus give you an additional 10% discount off the lower rate found upon its verification by Platypus Playground Riverside. For the purpose of the Lowest Internet Rate Guarantee, a competing web site is defined as a web site that is not owned by Platypus Playground Riverside.
Rooms on the other web site must be publicly available, viewable and bookable on the Internet at the time of verification.
Lower rate found must be for the same accommodation, and for the same dates. If a lower rate is found on a third party web site, but is lower due to the currency exchange rate and/or rounding applied on the third party web site, the Guarantee does not apply.
Guarantee does not include rates that have been negotiated by Platypus Playground Riverside with corporations, membership rates (e.g. AAA, Entertainment Card, Industry Rates), corporate rates, government rates, promotional rates or travel agency rates; only publicly available rates apply.
To use this Guarantee, you must advise Platypus Playground Riverside within 24 hours of booking your room by calling the applicable telephone number.